Telehealth Informed Consent
This page explains how care delivered online works at HealifyNow, so you can decide whether it is right for you.
1. What telehealth is
Telehealth means receiving health care through secure technology such as video, phone, messaging and online health questionnaires, instead of in person. Your clinician may review your answers, your health history, lab results and other records to evaluate and treat you.
2. Who provides your care
Care is provided by independent clinicians who are licensed in the state where you are located at the time of your visit. You have the right to know the name and credentials of the clinician who treats you. You can meet the physicians who oversee care on our medical team page.
3. Benefits
- Access to a licensed clinician without travel or waiting rooms.
- Convenient follow-up and messaging with the care team.
- Prescriptions, when appropriate, sent to a licensed U.S. pharmacy.
4. Limits and risks
- Your clinician cannot perform a hands-on physical exam. Some conditions cannot be assessed safely online, and you may be advised to see a clinician in person or get lab work first.
- A clinician may decide that telehealth, or a treatment you asked about, is not appropriate for you. A consultation does not guarantee a prescription, lab order, letter or certification.
- Technology can fail. Visits may be interrupted or delayed by connection or equipment problems.
- Although we use safeguards designed to protect your information, no electronic system is completely secure.
5. Your responsibilities
- Give complete and accurate information about your health, medications and allergies.
- Be physically located in the state you tell us at the time of your visit.
- Tell your clinician about side effects or changes in your health, and keep your other doctors informed.
- Use medications only as prescribed and only for yourself.
6. Not for emergencies
Telehealth with HealifyNow is not for emergencies. Call 911 or go to the nearest emergency room for a medical emergency. Call or text 988 if you are in crisis.
7. Privacy and records
Your health information is handled as described in our HIPAA notice and privacy policy. You can ask for a copy of your records by emailing team@healifynow.com.
8. Your choices
Using telehealth is voluntary. You can ask questions at any time, decline a recommended treatment, or stop using telehealth and seek in-person care instead. Withdrawing consent does not affect care you have already received.
9. Costs
Your first consultation is free. Prices for treatment are shown on our pricing page before you pay. HealifyNow does not bill insurance.
10. Your consent
By starting a consultation, you confirm that you have read this page, understand the benefits and limits of telehealth, and agree to receive care this way.